Honoring the Bond
Founded on empathy, we are a team of veterinarians and pet lovers dedicated to dignifying the final farewell.
Our Story
Goodbye Dear was born from a shared belief that the end of a pet's life should be met with the same love and devotion as the beginning. Our founder experienced personal losses and realized that families needed more than just medical services—they needed a compassionate guide through the emotional journey of saying goodbye.
Our Core Values
Arrive Within 60 Minutes
As pet owners ourselves, we deeply understand the panic and helplessness of that moment. Goodbye Dear has a large in-house fleet and can arrive at any designated location within 60 minutes to provide immediate pet body collection and assistance.
Clarity & Transparency
Our entire pet cremation process can be witnessed by clients in person or via video. All fees are available on our website, WhatsApp, or email, and staff are strictly prohibited from any hard-selling.
ISO 9001 Certified
Every part of our process is under strict quality control and has passed the ISO 9001 certification. This isn't just a certificate; it's a responsibility—representing our systematic approach to guarding your trust.
Hong Kong Top Service Brand Award
For eight consecutive years, we have won the 'Hong Kong Top Service Brand Award.' We uphold our three core values: 'Integrity, Respect, Transparency,' connecting heart-to-heart to become the most trusted brand in the industry.
Compassion & Continuation
Founded in 1994 and rooted in Buddhist principles, Goodbye Dear has held over 200 pet ceremonies. We believe the ceremony's meaning is not in the form but in the vow—may the pet find peace, and may the owner find solace.
Service Milestones
With rich experience in pet end-of-life services, we are dedicated to providing the most professional and reliable care.
Planned humane pet cremation services with various organizations; Discussed establishing a more professional and reliable pet funeral entity; Established Hong Kong's first pet funeral company, providing a channel for owners to hold farewell ceremonies for their departed pets
Launched pet DNA memorial jewelry production service
Imported pet incinerators from abroad
Introduced crystal and wooden urns for storing pet ashes
Established a psychological counseling hotline
Opened pet dharma assemblies and pet refuge activities (arranged over 300 Buddhist ceremonies for clients to date)
Launched pet incinerators; Set up a pet memorial hall area
Launched multiple pet funeral-related services; Provided sea scattering services and arranged pet transcendence services; Held 'Life and Death' sharing seminars; Published a book on pet funerals titled 'Goodbye Dear'
Added more pet memorial hall service options
Provided Hong Kong-wide one-stop ash delivery service
Hong Kong's first pet funeral company to: Open spiritual sharing sessions, regularly meeting with cat and dog friends; Launch pet taxidermy service; Open a large pet cemetery providing burial services
Invited by City University of Hong Kong as a guest lecturer on the topic of 'Pet Funerals'
Introduced refrigerated trucks
Selected as the 'Best Pet Funeral Company in Hong Kong'
Rated as one of the 'Hong Kong Top Service Brands' by the Hong Kong Brand Development Council; Successfully obtained international management certifications ISO 9001 & ISO 14001, the first and only in the industry